Data Protection
Who is the controller of my personal data?
The controllers of your personal data are Novoop Ltd. (registered office: 1 Maros Street, 6721 Szeged, Hungary; company registration authority: Company Court; company registration number: 06-09-026791) and Accor S.A. (registered office: 82 rue Henri Farman, 92130 Issy-les-Moulineaux, France). If you have any questions or requests regarding the protection of your personal data, please contact our Data Protection Officer at: data.privacy@accor.com.
Why and for what purposes is my personal data processed?
The primary purpose of processing your personal data is to fulfill the contract concluded with you, including the management of your hotel reservations and stays, as well as compliance with legal obligations applicable to the data controller (including matters relating to payments under the contract).
Your consent to the processing of your personal data is voluntary; however, it is necessary for the conclusion and performance of the contract, the provision of our services, and compliance with applicable legal obligations relating to payments.
In certain cases, your personal data may also be processed for the following purposes:
based on the legitimate interests of the data controller, including the direct marketing of products or services, as well as enhancing your experience during your stay at the hotel, for example by sending guest satisfaction surveys;
based on your consent, which you provide for specific Accor programs or projects, including the personalization of our services and marketing communications, such as tailored hotel offers.
Who may have access to my personal data?
Your personal data may be shared with hotels operating under Accor Group brands, as well as with companies belonging to Novoop Ltd., the Accor Group, and hotel service providers. Personal data may also be transferred to countries outside the European Economic Area (EEA). In such cases, appropriate safeguards are implemented, and you may request access to information about the transfer, the security measures applied, and the destination of your personal data.
What should I do if I no longer want my personal data to be processed?
If you have given your consent to the processing of your personal data, you may withdraw your consent at any time, free of charge and without any adverse consequences, by sending your request to: data.privacy@accor.com, or by informing us through another method, for example directly at the hotel reception. You may also object at any time to the use of your personal data for marketing purposes (including guest satisfaction surveys) and to the sharing of your personal data within the Accor Group by contacting us using the details provided above.
What rights do I have regarding my personal data?
You have the right to request access to your personal data, rectification, erasure, restriction of processing, data portability, and to object to the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority.
How long will my personal data be processed?
Your personal data will be processed for the duration of your use of the services provided by the Accor hotel network (including your participation in any program you have joined) and/or for the period required by applicable laws relating to the provision of services and payment obligations.
How can I obtain more detailed information?
You can find more detailed information in our Privacy Policy and Personal Data Protection Charter, available at https://all.accor.com/a/en/information/data-protection.html, or by contacting our Data Protection Officer at data.privacy@accor.com. You may also request a copy of our Privacy Policy and Personal Data Protection Charter from us at any time.